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Troubleshooting
Troubleshooting
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Blank Drawing Pages or Plan Files
Check Version of eTakeoff Dimension
Clean up Corrupt Dimension Database files version 7.0-11 and below
Clean up Corrupt Dimension Database files version 8.0 and above
Clean up Corrupt Dimension Database files version 8 and above
Control Panel disappears while floating on a second screen
Dimension will not open
Drawings don't appear on 2nd Monitor
Error - Can not contact eTakeoff Server
eTakeoff Dimension Plan Viewer has stopped working
Excel Add-in - Select Project Window missing
Force Dimension to launch with no default project loaded
Mapped Network Drives not showing in Dimension application
PDF Files not Responding
Printing Issues
Project & Standards files not found: Dimension won't open
Reset Dimension to Original Factory Configuration
Roll Dimension Back to Dimension Version 7.0-11
Roll Dimension Back to Version 8.09
SnapAI is grayed out
Takeoff Does Not Line Up When Opening An Existing Project
Take Screenshots on Windows10 or Windows11
Trace Edit Window is cut off
Warning: Dimension was not able to Validate your subscription license via the internet
Windows Scaling Issue for high-DPI devices