UPGRADE ANNOUNCEMENT FOR SAGE CLIENT SERVER CUSTOMERS

We’re pleased to announce that upgrades are now available for eTakeoff Dimension 8.0, eTakeoff Bridge 4.0, and Faircom Client/Server 12.0. Details for the upgrade will be available in the Notifications Window when Dimension and Bridge are opened.
 

You are receiving this email because your company uses the Faircom Client/Server software. This upgrade requires a conversion to a new Client/Server database format before upgrading the Dimension and Bridge applications. Use the following steps to perform the conversion.

IMPORTANT: Since you use eTakeoff Dimension and/or Bridge in a client/server environment, you will need to upgrade the Faircom Client/Server software BEFORE upgrading Dimension and Bridge.

• All users in your organization will need to close both Dimension and Bridge until the upgrade is complete at the server and all workstations.  
• Please click on the following link, eTakeoff-SAGE Client Server 12.0 Upgrade Documentation , for instructions on upgrading to Faircom Client/Server 12.0. This process should require about 20 minutes.
• To complete the upgrade, you will need to download your company’s Client/Server activation license files that are attached to this email.
• Dimension and Bridge databases will require anywhere from 20 minutes to several hours each to convert to the new versions’ format. The timing is dependent on the size of the database files, the speed of the CPU, the size of the RAM and the speed of the disk drive. For example, it took 30 minutes to convert a 3.8 GB file on an Intel(R) Core(TM) i7-11800H@ 2.30GHz , 8 Cores, 16 GB Memory, SSD Drive.
• Workstations will require about 5 minutes each to upgrade Dimension and Bridge to the new software versions.

Because each organization’s network configuration is unique, we require that a network administrator perform this upgrade. Please forward this email to your network administrator.

IMPORTANT NOTE:  Technical Assistance

Sage provides all Support Services for eTakeoff products enabling you to use one convenient source for all your eTakeoff and Sage Estimating questions.

Customers with a Sage Business Care Plan can contact support at 1-866-991-3359  and select option 2 to speak to a Sage Estimating and eTakeoff Analyst. You may also refer to the following document to determine what service works best for you: Technical Assistance for Sage Estimating and eTakeoff