Error Code Explanation: 

The program could not identify Server.

Cause:

Workstation cannot communicate with the Server

Solution:

1. Make sure that the background process, ctsrvr.exe is running on the Server.
2. Navigate to C:\Program Files (x86)\eTakeoff\RView and open ETkoCnfg.exe file. Enter the correct the server settings.
3. Open Port Numbers on Server Firewall:

• Using Notepad or any text editor, open the file “CTSTATUS.FCS” in the C:\Faircom\eTkoServer\data folder.
• Search for “Socket Port Number:”
• Have IT open Port(s).