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Firewall blocking Dimension or Bridge license installation

If your computer is on a network that has a firewall and you receive an error message trying to install a license, below are a few options to resolve the issue.

1. Open your network's firewall for the URL, www.etakeoff.com or etakeoff.com

NOTE: Access is needed for inbound and outbound.

2. If you are unable to open the above URL on your network's firewall, follow the instructions below.

A. Dimension users need to download the firewall helper file, "eTkoFWH.zip", (attached) and extract the contents to the the Dimension Installation folder (usually C:\Program Files (x86)\eTakeoff\RView folder).

B. Bridge users need to download the firewall helper file, "eTkoFWH.zip", (attached) and extract the contents to the the Dimension Installation folder (usually C:\Program Files (x86)\eTakeoff\eTakeoffBridge folder).

C. Configure Internet Explorer with your network's Proxy Server Settings.

If you do not know your Proxy Server Settings, please consult your IT department.

Configure Internet Explorer

* Make sure you close Dimension and/or Bridge then restart it after following the above procedures.

  • 206
  • 07-Mar-2019
  • 1964 Views

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