If eTakeoff Dimension is acting improperly, it could be due to the fact that the database files, Dimension60ProjData.ctr & Dimension60StdsData.ctr, have become corrupt.

To clean the files up, perform the steps below.

• Open Dimension on a user's computer and determine the location of the Database folder
• Ribbon Bar: Click on File / Help / About the Application
  • OR
• Classic Toolbar: Click on Help / About Application

• If this is a Client Server Environment:
•    Make sure all users exit out of Dimension
•    Stop the faircom.exe process by doing the following:
•       1. Navigate to the C:\Faircom\eTkoServer folder on the  server.
•       2. Right-click on the ctstop.exe file and select "Run as Administrator".
•       3. Administrator User ID : ADMIN
•           Administrator Password: ADMIN (is the default)
•           Server Name: ETKOSRVR
•      4. Copy the CTree utility program, ctscmp.exe to the database folder
•  
• If this is a stand-alone computer, copy the CTree utility program, ctscmp.exe from the "C:\Program Files (x86)\eTakeoff\RView" folder to the database folder.
•  
• Make a copy of the database files, Dimension60ProjData.ctr & Dimension60StdsData.ctr
• Run the command shell, "cmd"
• Navigate to the Database folder
• Run the utility on both database files
  • ctscmp.exe Dimension60ProjData.ctr
  • ctscmp.exe Dimension60StdsData.ctr
• If this is a Client Server Environment, restart the client/server, C:\Faircom\eTkoServer\ctsrvr.exe

On a regular basis, we recommend the following:

• Advise all users to exit out of eTakeoff Dimension before leaving for the evening. That way, if the server shuts down unexpectedly (like a power outage), the database files won't be open and will be less likely to get corrupted.
• When the server is shut down improperly, re-index the database files by following the instructions in this article even if the data is not acting properly.