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Home > Troubleshooting > SnapAI is grayed out
SnapAI is grayed out
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SnapAI is available for Dimension Premier Users who have a Maintenance Expiration Date of 1/21/2021 or later.

To check the expiration date of your license,

  1. Click File / Administration / Install Software License
  2. If the date is prior to 1/21/2021, click on the Re-Check button next to "Maintenance Expires"
  3. If the date is updated to 1/21/2021 or later, click OK
  4. Close Dimension and reopen 

NOTE: SnapAI only works with vector PDF files. If the user loads a non-vector PDF file, SnapAI will be disabled.

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