When I start the server (ctsrvr.exe), it stops after a few seconds.

Problem:

When I start the server (C:\Faircom\eTkoServer\ctsrvr.exe), it stops after a few seconds.

Solution: 

Typically, this means you haven’t copied the license file into the server software folder, C:\Faircom\eTkoServer.

The license file has a name like “ctsrvr39001234.lic”. You should have received it from eTakeoff. It needs to be saved in the server software folder (C:\Faircom\eTkoServer by default).

If this is NOT the problem, using Notepad or any text editor, open the file “CTSTATUS.FCS” in the C:\Faircom\eTkoServer\data folder. Scroll to the end of the file and look for any error messages.

If you see the message “LICENSE ERROR: License initialization failed: Missing license file (1)”, the problem is a missing license file as described above.

If you can’t determine the problem, send the file to support@etakeoff.com. 

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  • 18-Oct-2018
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